Best Practice: Submitting an Issue to Support
When encountering an issue with our platform, we strive to make the support process as seamless and efficient as possible. You can email us directly at email@example.com or submit a ticket via the in-app Support widget.
Follow these steps to submit an issue effectively:
Gather Relevant Details: Before reaching out to support, gather all relevant details about the issue you're experiencing. This includes the name of the newsletter, your account information, and any specific error messages or observations related to the issue.
Include Screenshots or Screen Shares: Whenever possible, include screenshots or screen shares to provide visual context for the issue. This can help support agents better understand the problem and expedite the resolution process.
Provide Detailed Description: Describe the issue in detail, including when it occurred, what steps led to it, and any troubleshooting steps you've already taken. The more information you provide, the easier it will be for support to diagnose and resolve the issue.
Recommended Tools for Screenshots and Screen Shares:
Awesome Screen Recorder & Screenshot: Capture screenshots effortlessly with this user-friendly Google Chrome extension.
Nimbus Screenshot & Screen Video Recorder: Capture, annotate, and share screenshots with ease using Nimbus.
Loom - Screen Recorder & Screen Capture: Loom offers a free account option for recording and sharing screen videos, making it a great resource for visual issue reporting.
Remember, we are to help you! The more information provided, the better we can help.