Did My Newsletter Send? How to Find Out

Covers overall delivery confirmation using Analytics, Content, and sending logs.

Sometimes it can look like your newsletter didn’t go out — but in most cases, it actually did generate and deliver successfully. The issue is often related to timing, email filtering, or subscriber status.
Here’s how to confirm what really happened and where to look next.

Step 1: Confirm the Newsletter Was Generated and Sent

Start by confirming that the system successfully created and sent your newsletter.

✅ Check the Analytics > Daily Stats Page

• Go to the Analytics tab and select Daily Stats.

• If you see the date of your most recent newsletter in the dropdown, that means the newsletter was generated and sent.

• Data might still be syncing for a few minutes right after send time — so if metrics look incomplete, give it a short while.

✅ Check the Content > History Tab

• Open the Content tab.

• In the Upcoming section, you should see few or no articles — this indicates the system just used them to create your latest send.

• Switch to the History tab. If the date of the newsletter appears in the dropdown, it confirms that the send was completed successfully.

If both of these checks confirm a send, you can be confident the newsletter went out.
If you or a subscriber still didn’t receive it, move on to the next step.

Step 2: Determine Whether It’s a Delivery or Subscription Issue

🔍 Check Your (or the Subscriber’s) Contact Details

• Go to the Contacts tab and search for the email address in question.

• Click on the record to open Contact Details.

• Look for the “Last Newsletter” date field.

If the Last Newsletter date is current:
That means the system delivered the newsletter to your mail server.

• If it didn’t show up in your inbox, check your spam, junk, or company quarantine folders.

• If it’s still missing, reach out to your IT team to have them release or whitelist the message — we’ve already received a successful delivery confirmation, so the issue is internal to your email system.

If the Last Newsletter date is not current:
That means the contact likely didn’t receive it — continue to Step 3.

Step 3: Check if the Contact Was Unsubscribed or Dropped

If the subscriber didn’t receive the newsletter and their “Last Newsletter” date is outdated:

• Still in the Contact Details page, look for the Unsubscribe Reason field.
  This will help you understand why they stopped receiving newsletters.

Unsubscribe Reason: Dropped

• The subscriber was subscribed, but their email previously returned a hard bounce (invalid or permanently undeliverable).

• When the system detects a repeated hard bounce, it automatically marks the address as Dropped to protect your sending reputation.

• To restore them, click Resubscribe, but only if:

  • You’ve confirmed the email address is now valid, and

  • The subscriber wants to receive newsletters again.

Unsubscribe Reason: Soft Bounce

• A soft bounce is a temporary delivery failure (like a full inbox or temporary server block).

• If a contact soft bounces five consecutive newsletters, the system automatically unsubscribes them.

• You can resubscribe them after confirming they’ve whitelisted your sending address or cleared any internal filters.

💡 Tip: Before resubscribing anyone, make sure the root cause of the bounce has been fixed so future sends aren’t blocked again.

Step 4: Troubleshoot Missing Emails

If your newsletter shows as sent and your contact is still subscribed, but no one’s receiving it:

• Verify that your sending domain and IP are whitelisted by your organization’s email filters.

• Encourage subscribers using corporate or government email domains to do the same.

• Refer to our [Whitelisting & IP Knowledge Base Page] for step-by-step instructions.

Summary

This step-by-step approach helps bridge the gap between thinking your newsletter “didn’t go out” and diagnosing whether the issue is a system delivery, subscriber status, or email filtering problem.