Getting help and contacting support

If you can't find what you're looking for in this knowledge base or need to escalate a question, the rasa.io support team is here to help.

Contact support

You can reach the support team directly at support@rasa.io. Whether you have a technical issue, a billing question, or need help with your account, email is the best way to get in touch.

What to include in your email

To help the team resolve your issue as quickly as possible, include:

• A description of what you're trying to do
• What's happening instead (error message, unexpected behavior, etc.)
• Any relevant screenshots or screen recordings
• Your organization name