---
title: Getting help and contacting support
description: Learn how to get help with rasa.io — contact the support team, escalate a question, or find the right resource.
---

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# Getting help and contacting support

If you can't find what you're looking for in this knowledge base or need to escalate a question, the rasa.io support team is here to help.

**Contact support**

You can reach the support team directly at **[support@rasa.io](mailto:support@rasa.io)**. Whether you have a technical issue, a billing question, or need help with your account, email is the best way to get in touch.

**What to include in your email**

To help the team resolve your issue as quickly as possible, include:

- A description of what you're trying to do
- What's happening instead (error message, unexpected behavior, etc.)
- Any relevant screenshots or screen recordings
- Your organization name

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