If it looks like your newsletter generated successfully — but you didn’t receive it in your inbox, the issue is almost always on your mailbox or internal security end.
1. It Likely Did Send Successfully
If your newsletter:
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Shows a current send date in Analytics or Content > History, and
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You see fresh or empty content in the Upcoming page,
then your newsletter was successfully generated and delivered to your mail server.
The system received a “delivered” confirmation, meaning the email left our servers and reached yours.
If you still don’t see it in your inbox, it’s likely being filtered, quarantined, or redirected internally.
2. Check Internal Mail Security Settings
When you’re sending from your own domain, your organization’s mail security may flag newsletters that appear to come “from you” but are technically sent through a new vendor (rasa.io).
This is one of the most common reasons newsletters don’t appear in the sender’s own inbox.
Your IT system may think:
“This email looks like it’s from our domain, but it wasn’t sent from our internal mail server — it could be spam.”
Even if your domain is properly authenticated (with SPF, DKIM, and DMARC records in place), internal filters can still block or quarantine your newsletters until the system recognizes rasa.io as a safe sender.
✅ Tip: Ask your IT or security team to whitelist rasa.io’s sending IPs and domains, so mail from your authenticated domain is fully trusted.
3. It’s Not Usually a Deliverability Problem for Subscribers
If your newsletter is generating successfully but only you (or internal team members) aren’t receiving it, it doesn’t mean your subscribers are having the same issue.
These internal filtering conflicts are specific to:
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Company networks
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Internal mail security systems
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Organizational spam policies
Your external subscribers are almost always still receiving the newsletter normally.
4. Other Quick Things to Check
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Check your spam or junk folder — especially for the first few sends from a new or authenticated domain.
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Mark the newsletter as safe or move it to your primary inbox if found.
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Add your “From” address to your contacts or safe senders list.
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Ask IT to review or release any messages quarantined under your company’s spam policy.
5. If You’re Still Not Seeing It
If you’ve checked your inbox, spam, and internal filters but the issue persists:
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Confirm that your contact is still subscribed under Contacts > Unsubscribed.
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If your contact status looks correct and the newsletter appears delivered,
contact support@rasa.io with your send date and any delivery details you can provide.