--- title: Managing your contacts description: Learn how to navigate the Contacts section in rasa.io — manage your contact database, organize contacts into lists, and set up subscription types. --- [Skip to content](https://help.rasa.io/managing-your-contacts#main-content) English Show submenu for translations [Need Help?](https://help.rasa.io/kb-tickets/new?hsLang=en) [![new\_rasa\_io-mark.png\]](https://help.rasa.io/hs-fs/hubfs/new_rasa_io-mark.png?width=50&height=50&name=new_rasa_io-mark.png)](https://send.rasa.io) Open main navigation Close main navigation - English Show submenu for translations - [Need Help?](https://help.rasa.io/kb-tickets/new) - Login to the send dashboard Login to the send dashboard How can we help you? - There are no suggestions because the search field is empty. 1. [rasa.io Knowledge Base](https://help.rasa.io/?hsLang=en) 2. [Contacts & Subscribers](https://help.rasa.io/contacts-subscribers?hsLang=en) # Managing your contacts The **Contacts** section is where you manage everyone in your rasa.io database — who they are, what lists they're on, and what they're subscribed to. To get there, click **Contacts** in the top navigation. You'll see three main areas: - **All Contacts** — your full contact database - **Lists** — static groups used to define your audience - **Subscriptions** — the subscription types your contacts can opt in or out of ### All Contacts All Contacts is your complete contact database. Every person you've imported or who has signed up is here. Use the search bar or the **All Status** filter to find specific contacts. Status options include active, bounced, and unsubscribed. Click any contact to open their detail panel, which shows: - **Engagement stats** — emails sent, open rate, click rate, and average articles read - **Lists** — which lists they belong to - **Subscriptions** — which subscription types they're enrolled in - **Recent activity** — last activity, last open, last click, and when they subscribed From the detail panel you can also **Edit Contact** to update their name, email, or status. ### Lists Lists are static groups of contacts. They're how you define who receives a given newsletter, blast, or sequence — you assign lists to a message in that message's **Audience tab**. To create a list, click **+ Create List** and choose a source: - **Blank list** — start empty and add contacts manually - **Upload file** — import from a CSV or Excel file - **Integration** — pull a list from a connected system like HubSpot (if connected) To add contacts to an existing list, click into the list and use the **+ Add Contacts** button (search existing contacts or create a new one) or the **Imports** button to upload a file. Note: file-managed lists only allow imports — manual additions aren't available on those lists to keep them in sync with the source file. To edit a list's name or description, click the pencil icon on the list card. ⚠️ The **Archive All Contacts on This List** option in the list edit panel archives the contact records org-wide — not just their list membership. Use with caution. Lists can also be used as **exclude lists** — contacts on an exclude list will be suppressed from receiving a message even if they're on an included list. This is useful for things like suppressing contacts who already registered for an event, new members who are in a separate onboarding sequence, or anyone you want to hold back from a specific send. Exclude lists are configured in the message's **Audience tab**. ### Subscriptions Subscription types define what your contacts are signed up to receive. rasa.io automatically creates a subscription type for each newsletter on your account, named to match the newsletter. This allows subscribers to manage each newsletter independently. If you need additional subscription types — for example, for blasts or sequences — you can create them in **Contacts → Subscriptions**.   To create a subscription type, click **+ Create Subscription Type** and give it a name and description. Each subscription type can be mapped to a HubSpot subscription type if you have HubSpot connected. To manage that mapping, click **Manage Integrations** on the subscription type card. Subscription types are assigned to a message in that message's **Audience tab**, where you also control opt-in/opt-out behavior. ### What's next - Importing contacts — adding contacts in bulk via CSV or integration - Team access — managing who on your team can access what - [Getting Started](https://help.rasa.io/getting-started?hsLang=en) - [Newsletters](https://help.rasa.io/newsletters?hsLang=en) - [Sequences & Blasts](https://help.rasa.io/sequences-blasts?hsLang=en) - [Contacts & Subscribers](https://help.rasa.io/contacts-subscribers?hsLang=en) - [Analytics & Reporting](https://help.rasa.io/analytics-reporting?hsLang=en) - [Deliverability & Compliance](https://help.rasa.io/deliverability-compliance?hsLang=en) - [Account & Billing](https://help.rasa.io/account-billing?hsLang=en) - [Troubleshooting](https://help.rasa.io/troubleshooting?hsLang=en) - [Security & Privacy](https://help.rasa.io/security-privacy?hsLang=en) [![new\_rasa\_io-logo-1](https://help.rasa.io/hs-fs/hubfs/new_rasa_io-logo-1.png?width=120&height=26&name=new_rasa_io-logo-1.png "new_rasa_io-logo-1")](https://rasa.io) rasa.io Knowledge Base Copyright © 2026, rasa.io