rasa.io Support is here to help you!
Welcome to the rasa.io Support Overview! Whether you are on the Plus, Pro, or Enterprise plan, we're dedicated to providing you with the best support experience.
Support Overview
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Plus |
Pro |
Enterprise |
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Knowledge Base |
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Community |
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Support Ticketing |
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Response Times |
Within 72 hours |
Within 48 hours |
Within 24 hours |
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Zoom Support |
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Phone Support |
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Dedicated CS Team Member |
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* Zoom support for Pro customers is outlined in the Pro Onboarding documents
Knowledge Base
Our comprehensive Knowledge Base is available across all plans, providing you with valuable resources to enhance your experience. Explore it here.
Community
Connect with other users, share insights, and stay updated on the latest developments within our vibrant community.
Support Ticketing
For more personalized assistance, all plans come with support ticketing options. Simply submit a ticket by emailing us at support@rasa.io or using the Support in-app widget from your dashboard.
Response Times
We understand the importance of timely support. Our response times vary based on your plan, ensuring that your concerns are addressed promptly.
- Plus: Expect a response within 72 hours.
- Pro: Enjoy a quicker turnaround with responses within 48 hours.
- Enterprise: Experience expedited support with responses within 24 hours.
We appreciate your trust in rasa.io, and our team is here to ensure your journey with us is smooth and successful. If you have any questions or need further clarification, feel free to reach out!