What can I tell subscribers who aren't receiving my newsletter?

Some subscribers may have email security settings that prevent your newsletter from reaching their primary inbox. Here's what you can tell them — including copy you can send directly.

Example copy to send to subscribers

To ensure you continue receiving our communications, please follow the steps below. This will help your IT department or email provider whitelist our sending domain and IP addresses so our messages aren't blocked or filtered.

1. Whitelist our sending domain — add our domain to your organization's email whitelist. This is typically done through your email provider's settings or your organization's email gateway.
2. Whitelist our IP addresses — contact your Customer Success representative at support@rasa.io for your account's dedicated IP addresses, then add them to your email server or firewall's allowed list.
3. Release blocked messages — if previous newsletters have been blocked, ask your IT department to release them from quarantine.

Instructions for common email systems

Microsoft 365 (Exchange Online):

• Go to the Exchange Admin Center
• Navigate to Protection → Connection Filter
• Under IP Allow List, add the rasa.io IP addresses
• Add your sending domain under Safe Senders in Mail Flow Rules

Gmail (Google Workspace):

• Go to Google Admin Console
• Navigate to Apps → Google Workspace → Gmail → Spam, Phishing, and Malware
• Under Inbound Gateway, add the rasa.io IP addresses
• Add your sending domain under Spam → Approved Senders

If your subscriber's IT team needs additional details, have them contact support@rasa.io and we can help.