Why didn't my newsletter send?

Most cases where a newsletter doesn't send aren't delivery problems — they're generation problems. Here's how to confirm whether your newsletter failed to generate and what to do about it.

How to confirm your newsletter didn't generate

Check these in order:

Go to Analytics → Daily Stats — the current newsletter date does not appear in the date dropdown
Go to Content → Content Pool → History — there is no entry for that send date

If both are true, the issue is generation, not delivery.

Most common reason: content requirements not met

Your newsletter will only generate if your Article Counts settings can be satisfied at the scheduled time. Go to your newsletter's Content tab and check:

Min count — the minimum articles needed to generate
Max count — the maximum articles allowed
Max per source — the most articles allowed from any single source

Then go to Content → Content Pool and check how many active articles were available at the time of the send. Remember that the cutoff window applies — articles that came in after the cutoff weren't eligible.

If your available articles couldn't meet the Min count under your Max per source rules, the newsletter won't generate.

Other causes

Automation was turned off — check your newsletter's Schedule tab to confirm automation is ON
No list attached — confirm a list is assigned in the Audience tab
Source went quiet — a source may have stopped publishing, reducing your available articles

If you've checked all of the above and can't identify the cause, contact support@rasa.io with your newsletter name and send date.