---
title: Why didn't my newsletter send?
description: Learn the most common reasons your rasa.io newsletter didn't generate and how to fix them.
---

[Skip to content](https://help.rasa.io/why-didnt-my-newsletter-send#main-content)

English

Show submenu for translations

[Need Help?](https://help.rasa.io/kb-tickets/new?hsLang=en)

[![new\_rasa\_io-mark.png\]](https://help.rasa.io/hs-fs/hubfs/new_rasa_io-mark.png?width=50&height=50&name=new_rasa_io-mark.png)](https://send.rasa.io)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Need Help?](https://help.rasa.io/kb-tickets/new)
- Login to the send dashboard

 Login to the send dashboard

 How can we help you?

- There are no suggestions because the search field is empty.

1. [rasa.io Knowledge Base](https://help.rasa.io/?hsLang=en)
2. [Troubleshooting](https://help.rasa.io/troubleshooting?hsLang=en)

# Why didn't my newsletter send?

Most cases where a newsletter doesn't send aren't delivery problems — they're generation problems. Here's how to confirm whether your newsletter failed to generate and what to do about it.

### How to confirm your newsletter didn't generate

Check these in order:

1. Go to **Analytics → Daily Stats** — the current newsletter date does **not** appear in the date dropdown
2. Go to **Content → Content Pool → History** — there is no entry for that send date

If both are true, the issue is generation, not delivery.

### Most common reason: content requirements not met

Your newsletter will only generate if your Article Counts settings can be satisfied at the scheduled time. Go to your newsletter's **Content tab** and check:

- **Min count** — the minimum articles needed to generate
- **Max count** — the maximum articles allowed
- **Max per source** — the most articles allowed from any single source

Then go to **Content → Content Pool** and check how many active articles were available at the time of the send. Remember that the cutoff window applies — articles that came in after the cutoff weren't eligible.

If your available articles couldn't meet the Min count under your Max per source rules, the newsletter won't generate.

### Other causes

- **Automation was turned off** — check your newsletter's Schedule tab to confirm automation is ON
- **No list attached** — confirm a list is assigned in the Audience tab
- **Source went quiet** — a source may have stopped publishing, reducing your available articles

If you've checked all of the above and can't identify the cause, contact [support@rasa.io](mailto:support@rasa.io) with your newsletter name and send date.

- [Getting Started](https://help.rasa.io/getting-started?hsLang=en)
- [Newsletters](https://help.rasa.io/newsletters?hsLang=en)
- [Sequences & Blasts](https://help.rasa.io/sequences-blasts?hsLang=en)
- [Contacts & Subscribers](https://help.rasa.io/contacts-subscribers?hsLang=en)
- [Analytics & Reporting](https://help.rasa.io/analytics-reporting?hsLang=en)
- [Deliverability & Compliance](https://help.rasa.io/deliverability-compliance?hsLang=en)
- [Account & Billing](https://help.rasa.io/account-billing?hsLang=en)
- [Troubleshooting](https://help.rasa.io/troubleshooting?hsLang=en)
- [Security & Privacy](https://help.rasa.io/security-privacy?hsLang=en)

[![new\_rasa\_io-logo-1](https://help.rasa.io/hs-fs/hubfs/new_rasa_io-logo-1.png?width=120&height=26&name=new_rasa_io-logo-1.png "new_rasa_io-logo-1")](https://rasa.io)

rasa.io Knowledge Base

Copyright © 2026, rasa.io