---
title: Understanding unsubscribes
description: Learn how the unsubscribe process works in rasa.io and how to manage unsubscribed contacts.
---

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# Understanding unsubscribes

Understanding how unsubscribes work helps you manage your list accurately and stay compliant.

### How contacts unsubscribe

Contacts can unsubscribe by clicking the **Unsubscribe** link in the footer of any newsletter they receive. rasa.io also supports **Google's one-click unsubscribe** feature for Gmail users.

Once a contact unsubscribes, they will no longer receive that newsletter. With per-newsletter subscription types, unsubscribing from one newsletter does not affect their subscription to others.

### How long does it take?

Unsubscribe requests are typically processed within 24-48 hours. During this window, a contact may still receive one more send. If a contact continues receiving emails after 48 hours, contact [support@rasa.io](mailto:support@rasa.io).

### How to see who has unsubscribed

Go to **Contacts → All Contacts** and use the **All Status** filter to select **Unsubscribed**. You can also export your contacts to get a full list with unsubscribe reasons and dates.

### Managing unsubscribed contacts

You have a few options:

- **Leave them in your account** — unsubscribed contacts remain in your database but won't receive emails. They still count toward your billable contacts.
- **Archive them** — archiving removes them from your active contact count. Use the bulk archive tool if you want to clean up a large number at once. See **List hygiene and cleaning** for details.

Never re-add contacts who have unsubscribed without their explicit consent — this is a CAN-SPAM violation.

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