Did my newsletter send? How to find out

Sometimes it can look like your newsletter didn't go out — but in most cases, it actually did generate and deliver successfully. The issue is often related to timing, email filtering, or subscriber status. Here's how to confirm what really happened.

Step 1: Confirm the newsletter was generated and sent

Check Analytics → Daily Stats

Go to Analytics in the top nav and select Daily Stats. If you see the date of your most recent newsletter in the dropdown, the newsletter was generated and sent. Data might still be syncing for a few minutes right after send time.

Check Content → Content Pool → History tab

Go to Content → Content Pool and click the History tab. If the send date appears there, the send was completed successfully.

If both checks confirm a send, you can be confident the newsletter went out. If you or a subscriber still didn't receive it, move to Step 2.

Step 2: Check the subscriber's contact record

Go to Contacts → All Contacts and search for the email address in question. Click the contact to open their detail panel and check the Last Activity date.

If the date is current, the newsletter was delivered to their mail server — if it's not in their inbox, check spam, junk, or company quarantine folders.

If the date is not current, the contact may not have received it — check their subscription status and unsubscribe reason.

Step 3: Check if the contact was unsubscribed or dropped

In the contact detail panel, check their status. Common reasons a contact stops receiving newsletters:

• Unsubscribed — they opted out
• Bounced — their email address returned a hard bounce and was automatically suppressed
• Excluded — they're on an exclude list for this newsletter

If you need further help, contact support@rasa.io.